Refund Policy

This policy forms part of the Terms of Use and describes exactly how refunds work here. It is written to match what our systems actually do.

• Gems you have already spent cannot be refunded. Unlocking an episode consumes them.
• Purchased Gems you have not spent can be refunded on request within 30 days of purchase, up to the amount of that purchase. Refund requests are reviewed manually.
• Subscriptions (Pro or Max) are billed by whole monthly period and are not pro-rated. Cancel any time at Account → Manage subscription; access runs to the end of the period you paid for.
• A chargeback reverses the entire purchase, may leave your balance negative, revokes episodes unlocked with purchased Gems, starting with the most recent, until the reversed amount is covered, and freezes the account. Contact us first — it is faster.
• Ad Passes are free, are not a purchase, and cannot be refunded. If a title is withdrawn, the pass simply ends, without compensation.
• Your non-waivable statutory consumer rights are unaffected.

Bonus Gems are always spent before purchased Gems, so whatever remains in your purchased balance is the part no unlock has used yet.

The amount refundable on a purchase is the smaller of (a) what you paid for that purchase less anything already refunded, and (b) the value of the purchased Gems still in your balance. Every purchased Gem has the same value, so we do not trace which purchase a given unlock consumed.

When a refund is issued, the matching purchased Gems are removed from your balance, and any bonus Gems that came with that purchase are removed as well. Refunds never revoke episodes you have already unlocked. If you have spent Gems in the meantime, your balance may go negative; a negative balance blocks new unlocks until a new purchase clears it.

Email support@aidramas.example from the address on your account, with the approximate date and amount of the purchase. Do not send card numbers.

• Deadline: within 30 days of the purchase.
• Our response: we acknowledge within 2 business days and give a decision within 5 business days.
• Payout: approved refunds go back to the original payment method, normally within 5–10 business days, depending on your bank.
• Currency: refunds are made in US dollars. Any currency conversion or fee applied by your bank is outside our control.

We may decline a refund where the request is outside the deadline, where the Gems have been consumed, where the account shows signs of abuse (for example repeated buy-watch-refund cycles, promotion abuse, or multiple accounts), or where refunding is prohibited by law.

Bought by mistake? If a purchase was made in error and none of its Gems have been spent, tell us within 48 hours and we will normally refund it in full (reviewed manually).

The subscription is billed monthly — US$5.99 per month (Pro) or US$15.99 per month (Max), depending on the plan you choose — and renews automatically until you cancel.

• Cancelling takes effect at the end of the current billing period. You keep access until then, and you are not charged again. Cancel online in a few clicks at Account → Manage subscription.
• Periods are not pro-rated. We do not refund part of a billing period, and we do not refund a period simply because you did not watch anything.
• Accidental renewal. If you were charged for a new period, contact us within 48 hours of the charge, and there is no viewing activity in that period, we will normally refund that period in full and cancel the subscription.
• Introductory prices. We email a reminder before an introductory price converts to the standard price. If you tell us within 7 days of the first standard-price charge that you did not intend to continue and you have not watched in that period, we will normally refund that charge.
• Price increases. We notify you at least 7 days in advance. Charges taken after a notice you did not act on are not refundable on that ground alone.

A subscription never refunds Gems, and cancelling a subscription does not affect episodes you unlocked with Gems.

An Ad Pass — 24 hours of access to one episode, earned by watching an ad — is free and is not a purchase. No money changes hands and no Gems are spent, so there is nothing to refund: not the pass, not the time spent watching the ad, and not any Gems or subscription you bought separately.

• Withdrawn titles. If the episode or series is removed from the catalogue, the pass ends immediately. No compensation is given — in Gems, cash or otherwise — and the 12-month post-withdrawal period for unlocked episodes does not apply to Ad Passes.
• Frozen accounts. A pass suspended because the account is frozen is not compensated.
• Playback faults. If an episode cannot be played while your pass is valid because of a fault on our side, tell us. Because the pass was free, the remedy is limited to fixing the fault; we do not pay out Gems or cash for it.

Playback faults. If an episode you unlocked cannot be played because of a fault on our side and we cannot fix it, tell us and we will restore the Gems it cost, or refund its value.

Duplicate charges. Any duplicate charge for the same purchase is refunded in full as soon as we confirm it.

Titles that leave the catalogue. Licences to series are time-limited. We aim to keep episodes you have already unlocked available for at least 12 months after a licence ends (see Section 12 of the Terms). Consumed Gems are not refunded when a title is withdrawn after that period, or when a title must be removed immediately for rights, legal or safety reasons. An Ad Pass for a withdrawn title simply ends; nothing is refunded or compensated.

Please contact us before disputing a charge with your bank. We can almost always resolve a billing question faster than a chargeback can, and a chargeback triggers automatic consequences:

• Full reversal. We reverse all Gems from the disputed purchase, including any bonus Gems granted with it — not just the unspent ones.
• Your balance can go negative. If you already spent those Gems, the reversal takes the balance below zero. New unlocks are blocked until the balance is positive again.
• Unlocks are revoked. Episodes unlocked with purchased Gems are revoked, starting with the most recent, until the value of the revoked unlocks covers the reversed amount.
• The account is frozen. A frozen account cannot buy, unlock or subscribe. If the dispute is later withdrawn or decided in our favour, contact support to have the account restored.

Timing matters. Once a dispute has been opened with the card network, the payment can no longer be refunded by us — the outcome is decided through the network's dispute process. That is why the fastest route to your money is always to email us first.

Fraud warnings. If the card network sends us an early fraud warning for a payment, we may proactively refund that payment in full and close the associated access, without waiting for a dispute to be opened.

Repeated chargebacks, or a chargeback combined with continued use, may lead to permanent termination under Section 16 of the Terms.

Nothing in this policy limits rights you have under mandatory consumer law where you live, including any statutory right of withdrawal. Where such a right applies and you have already started consuming digital content, we may deduct an amount reflecting what you have used.

If you are not satisfied with a refund decision, reply to our email and ask for it to be escalated; unresolved disputes follow Section 21 of the Terms.

Refund requests and billing questions: support@aidramas.example.